Raj holds an MBA from the Haas School of Business at the University of California, Berkeley and a BS in Electrical Engineering from the Georgia Institute of Technology.For many people, working in the IT sector is great - do what you love with like-minded people.

Raj is a frequent conference speaker and advisor on the topic of customer-centricity, metrics, and customer feedback.

Prior to eBay, Raj was a consultant advising clients on various aspects of developing customer insights capabilities. Prior to Verint, Raj was at eBay leading efforts to shift the NPS program’s focus from simply trending metrics to delivering actionable insights. Prior to Airbnb, Raj was at Verint where he drove go to market strategy for CX consulting offerings and helped Verint’s clients optimize the business impact of their Voice of Customer programs. At Airbnb, Raj is focused on developing new approaches to capture and socialize the voice of the customer and to build processes that enable teams to act on customer feedback. Raj is a seasoned Customer Experience leader and CCXP with a diverse set of experiences as both a CX practitioner and a consultant. Passionate about helping people grow, innovate and improve to better understand different perspectives, cultures and ways of life. This coincided with an MBA, and have since enjoyed mentoring MBA teams doing their capstone unit (6 week design-strategy sprint for a corporate client).Ĭollectively, this has involved a mix of Agile-HCD environments, managing teams and projects across international environments, with strong cross-cultural engagement and negotiation. Before long, switched to client side – Qantas and more recently Cathay Pacific, across customer insights, experience and strategy for Travel and Loyalty programs. Thereafter, fell into a market research Graduate program with a focus on Jetstar and range of tourism clients, analysing quantitative and qualitative information to identify opportunities while reconciling competing considerations. Started career working on a DFAT project in Shanghai at the World Expo, after studying Mandarin, Economics and doing a Masters in International Relations. Underpinned by an expert advisory board, this year’s event will examine such as the impact COVID has had on our ability to deliver and collaborate on customer insights mastering the art of storytelling in democratising insights across the business and navigating cost and time pressures in customer research.Ī results-focused strategic thinker, passionate about understanding behaviour for customer and commercial benefit. The Customer Insights Symposium, now in its third year, will once again bring together 50 of the leading minds in customer insights and research from ANZ’s enterprise brands. It’s up to the insights teams to keep tabs on customer sentiment and to triangulate these data sources, combining this with customer-led research, to create truly meaningful and actionable customer insights that help define both our CX and business strategy as we navigate the road to recovery. We now have more information than ever before on how our customers interact with us and their expectations, and as the world rapidly evolves as a result of the pandemic, we’re having to keep you finger on the pulse as attitudes, behaviours and expectations shift at a rapid rate. With the acceleration of the digital landscape comes a plethora of channels and touchpoints for customers to interact with their chosen brands on, creating an unthinkable amount of data, and this has never been more true than in the last 12 months. The Customer Insights Conference For Enterprise Brands.

Customer insights